🧾 Return & Refund Policy

Birla Cart (KLGL Birla Enterprises / Narendra Kumar HUF)

Effective Date: Date Of Registration Of GST 10/10/2022

Thank you for shopping at Birla Cart. We strive to provide high-quality products. If you are not fully satisfied with your purchase, we’re here to help.

🔁 Returns Policy

We offer returns under the following conditions:

• Returns are accepted within 7 days of delivery

• The product must be:

  • Unused and in original condition

  • In original packaging with labels intact

  • Accompanied by invoice / proof of purchase

👉 Returns are commonly allowed within a limited period (e.g., 7 days) depending on business policy

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not due to our fault)

• Opened hygiene / personal care products

• Perishable goods

• Items on clearance / sale

• Customized or personalized products

⚠️ Damaged / Wrong Product

If you receive:

• Damaged product

• Defective item

• Wrong product

📩 Please contact us within 48 hours of delivery with images/videos.

We will arrange:

• Replacement OR

• Full refund

🔄 Refund Policy

Once your return is received and inspected:

• Refund will be processed within 5–7 business days

• Refund will be credited via:

  • Original payment method (UPI / Card / Bank)

👉 Refund policies must clearly define timelines and conditions to avoid disputes

🚚 Return Shipping

• If the return is due to our error → Free return pickup

• If customer changes mind → Shipping charges may apply

🔁 Exchange Policy

We allow exchange for:

• Size / variant issues

• Defective products

(Subject to availability)

❗ Cancellation Policy

• Orders can be cancelled within 12 hours of placing order

• Orders already shipped cannot be cancelled

📞 Contact Us

For any return/refund request:

Legal Name Narendra Kumar HUF
Trade Name KL GL Birla Enterprises
GST Number 08AAKHN7718Q1Z9

📧 Email: birlapushpendra@gmail.com
📞 Phone: 9460330022
📞 Phone: 9799902447
🌐 Website: birlacart.in

⚖️ Legal Note (India Compliance)

This policy is designed in accordance with:

• Consumer Protection Act, 2019

• E-Commerce Rules, 2020

👉 Having a clear return policy helps build trust and reduce disputes in e-commerce (LegalWiz.in)

✅ PRO TIP (Important for your website)

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